Transportation

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Customer profile

ComfortDelGro Cabcharge (CDC) has raised the benchmark for Australian bus industry communications, making a significant investment in digital voice and data infrastructure to ensure better safety and operational efficiencies. CDC is the largest private bus operator in NSW, with a fleet of 1,176 buses operating in the greater Sydney, Blue Mountains and Hunter Valley areas. Following the opening of CDC’s new operations and customer centre (OCC), CDC required a new communications infrastructure that would enhance customer experience, improve security on buses and create further efficiencies in service delivery

Customer stories

Customer

ComfortDelGro Cabcharge (CDC)

Need

A digital communications system for better safety, communication and efficiency

Solution

The solution was the Orion Network, Australia’s largest digital commercial two-way radio platform powered by Motorola Solutions’ MOTOTRBO Connect Plus digital mobile radio (DMR) technology. The network facilitates integrated digital voice and data communications between the OCC, depots and drivers. The upgrade also included MOTOTRBO two-way radios and TRBOnet, a fleet management application designed specifically to support dispatch centre operations, with direct access to the Orion Network via Motorola Solutions XRT9000 voice and data gateways.

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Customer

International Airport Donetsk Sergey S. Prokofiev

Need

The airport’s previous analogue system only supported voice services and often suffered coverage issues and overload. Associated paper processes were time consuming and subject to error. The system resulted in inefficient resource allocation and a lack of real-time information. With an increase in flights and passengers the number of maintenance staff was doubled. So the airport set the objective to enhance efficiencies. As a key part of this drive it looked for a new communication system with data capabilities which would also be compatible with the airport’s telephone system and analogue system.

Solution

Following a competitive tender, International Airport Donetsk chose to work with Dolya & Co Ltd., an official Motorola Solutions partner. The Dimetra IP Compact network has been tailored by Dolya to meet the airport requirements. The resulting system resources and functionality allows all users – including all airport services, airlines and other service organisations – to communicate across one common radio network. The new system has wide capacity, supporting link on demand and queue management, so ensuring subscribers always have a channel available even in emergency situations. The system provides group and individual calls and also data transmission and remote access to the airport’s databases and information systems via Multi Slot Packet Data (MSPD) and WAP browser. It is used for task allocation, staff management, time synchronization, personnel and vehicle tracking, fleet management and resource allocation. Security and reliability requirements were met by geographical redundancy. Switches in different sites ensure a connection is provided, even in the case of the full physical destruction of one of the switches. The base stations are also equipped with a backup site controller and duplicate power system for reliable radio coverage in all parts of the airport, even if there is a power failure. Motorola Solutions’ authentication encryption provides protection against unauthorized access. Additionally Dolya has worked with the State Service of Special Communication and Information Protection of Ukraine with regard to information protection. Dimetra IP is now listed for deployment in state organisations in Ukraine. The conventional channel gateway provides integration of the new TETRA system with the older analogue technology. The telephone gateway allows calls between telephones and airport TETRA radios. Real-time recording of all negotiations is provided by a Voice Logging system. The integrated GPS technology provides the ability to automatically transmit user location direct to a dispatcher.

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Success stories

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INTERNATIONAL AIRPORT DONETSK SERGEY S. PROKOFIEV

Donetsk is the fifth largest city in Ukraine. In 2012 Donetsk International Airport was modernized for the Euro 2012 football tournament. Consequently the ultra-modern airport increased carrying capacity from 700 to 3800 passengers every hour and can now handle all types of aircraft at any time of the day.

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Taxi services

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Medical Rescue Kyiv city

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